Returns

How do I make a return?
Your satisfaction is a priority and we pride ourselves in our products. However, should you discover that one of you products is damaged, please call our office immediately at 407-660-8888 or email us at [email protected] to arrange return authorizations. Any claim for damages must be made within 24 hours of receipt of your merchandise.

Once you have a return authorization number, please place that number on the outside of your mailing box in a prominent location. No return will be accepted without this RA number.

1.) Secure the merchandise in original packaging and enclose a detailed description of your item.
2.) Return merchandise in as purchased condition by pre-paid mail to the address listed below. You will receive credit within 7-10 business days of the receipt and verification of the returned merchandise. Shipping charges are not refundable.

Where should I ship my returns?
Returns will be processed at this location only. Send returns to:

FSI
In Care Of: Sonny’s BBQ
7800 The Bluffs Suite C
Austell, GA 30168